Welcome to Kapex Life. By choosing our products, you acknowledge and accept our Terms & Conditions for returns and replacements. We encourage you to review them carefully.

1. Replacement Policy

• Replacements are only applicable for products that arrive damaged or are confirmed to be expired upon delivery.
• To be eligible for a replacement, customers must report the issue within 7 days of delivery and provide valid proof, such as clear photos of the damaged or expired product along with the order details.

2. Non-Eligible Scenarios

Replacements or returns are not applicable in the following situations:

• When the request is due to a change of mind or personal preference.
• If the packaging has been opened, used, or tampered with.
• If the product has been improperly stored after delivery.
• If the complaint is raised beyond the 7-day return window.

3. Verification Process

• Once a replacement request is submitted, our team will review the claim and the supporting evidence.
• If the request is approved, a replacement product will be shipped at no additional cost.
• Kapex Life reserves the right to decline any request that does not meet the above conditions.

4. Liability Disclaimer

• Kapex Life is not responsible for delays, damages, or issues caused by third-party courier partners.
• Our liability is strictly limited to providing a replacement as per this policy.

5. Policy Updates

• Kapex Life reserves the right to amend these Terms & Conditions at any time without advance notice.
• Customers are recommended to review this page periodically to remain informed about any updates to the policy.